FAQs.

What is a Holistique Breathesuite?

• The HaloSauna™ is the first sauna to offer a synergistic combination of an Infrared Sauna and Salt therapy, created to engage all 5 senses for a truly transformative experience.
  • We offer single use and monthly Membership options for Holistique Breathesuite sessions, inquire at info@holistiquebydesign.com for full membership details. 

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I can book and access by Breathesuite 24/7? Yes, if you have a membership. 

• Members have access to the Breathesuites 24/7. Online booking is flexible for Members who can see all suite availability and simply book a suite and time that is open. If the time is outside of open reception hours, Members will access the building with their personal keyless entry identification.​

  • Clients may only bring a Guest during open reception hours. 

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Are there benefits to using infrared and salt therapies? Yes, if you have a membership. ​

• Infrared sauna therapy offers a variety of potential benefits, including:

  • Detoxification: The heat from infrared saunas can help to promote sweating, which may aid in the elimination of toxins from the body.

  • Improved Circulation: The heat can increase blood flow, which may enhance circulation and promote overall cardiovascular health.

  • Pain Relief: Many people find relief from chronic pain conditions, such as arthritis or muscle soreness, due to the soothing heat.

  • Relaxation and Stress Relief: The warm environment can help to relax muscles and reduce stress levels, promoting mental well-being.

  • Skin Health: Regular use may improve skin tone and texture by promoting blood flow and enhancing collagen production.

  • Weight Loss Support: Some studies suggest infrared saunas may aid in weight loss by increasing heart rate and calorie burn during sessions.

  • Improved Sleep: The relaxation benefits can extend to better sleep quality, helping those with insomnia or sleep disturbances.

  • Boosted Immune System: The heat may encourage the production of white blood cells, which can strengthen the immune response.

• Salt therapy, also known as halotherapy, involves breathing in air infused with tiny salt particles for an array of potential benefits, particularly for respiratory and skin health:

  • Respiratory Health 

    • Mucus clearance: Salt particles can thin mucus, making it easier to expel and helping relieve congestion.

    • Anti-inflammatory: Salt has natural anti-inflammatory properties, which may help reduce swelling in the airways.

    • Antibacterial: Inhaled salt can help cleanse the respiratory tract of bacteria, allergens, and pollutants.

    • Helpful for conditions like: Asthma, Allergies, Chronic bronchitis, Sinusitis. COPD (as complementary therapy) and more. 

  • Skin Conditions

    • By reducing inflammation and bacteria on the skin, salt therapy may help with Psoriasis, Eczema, Acne

  • Stress Reduction & Relaxation

    • The serene environment of salt rooms can promote relaxation and reduce stress, some even report improved sleep quality after sessions.

  • Immune System Support

    • By helping clear the airways and potentially reducing the microbial load, halotherapy may give the immune system a boost.

• Important Caveats​

  • Infrared and Salt therapies are not considered a cure for any conditions (medical or otherwise) listed or not listed and should be used as a complementary therapy. 

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Are there important health considerations when using heated services and infrared saunas? Yes, and you should take notice as your payment and client agreement include your consent of knowledge. 

• First, you acknowledges and agree that you are  obligated to always follow manufacturers’ warnings and directions for use, which is posted in the Studio and can be provided by Holistique upon request. Exercising in hot temperatures can put stress on the cardiovascular system. Therefore, hot exercise programs are not recommended for and should not be used by:

  •  Individuals with chronic disease or who have suffered heat strokes or heat stress in the past, history of dizziness, fainting spells, narcolepsy, and/or history of seizures.

  • Individuals with cardiovascular disease or condition, including but not limited to aneurism, angina, atherosclerosis, congenital heart disease, high blood pressure, history of stroke, etc.

  • Individuals who have alcohol or stimulant drugs in their systems (e.g. amphetamines, cocaine, etc.) .

  • Children, pregnant or nursing women, or individuals with heat sensitive conditions.

• Participation in hot exercise programs should be avoided in the event that you takes or has been prescribed prescription medications like cardiac drugs, beta-blockers and anticholinergic, or antimuscarinics medications (prescribed for Parkinson's Disease or to reduce the side effects of certain anti-psychotic drugs) as they may interfere with the body's heat loss mechanisms, making those who use them more susceptible to heat illness and impairing the participant's ability to endure the rigors of the program.

• If  you have any of the conditions described herein, you must provide Holistique with a letter from your general physician (on letterhead with the general physician’s name signed and printed), which letter must certify that the your general physician understands the rigors of the activity and that the general physician certifies you are physically fit to perform and engage in all aspects of the activity and provides their medical consent to your participation.

• Pregnant women, elderly people, and those with hyper/hypotension must seek the advice of their physician before participating in these activities.

• People with certain conditions, like severe hypertension or active tuberculosis, should avoid salt therapy without medical guidance.

• IF YOU ARE ON OR HAVE BEEN PRESCRIBED MEDICATION or if in any situation the following symptoms occur, use of heated exercise or sauna service use or any other exercise must be discontinued and medical treatment should be sought:

  • A feeling of sudden and severe fatigue,

  • Nausea and/or dizziness,

  • Lightheadedness or fainting, shortness of breath, passing out or near passing out,

  • A cessation of sweating accompanied by dry, hot skin,

  • A period of inexplicable irritability, malaise, or flu-like symptoms,

  • Chest pain, pressure, tightness, or heart racing.

May I bring a guest? Yes, but only for the Holistique Breathesuites (HaloSauna™).

• Clients may bring Guests at no charge subject to the following policies and restrictions:

  • Clients may bring a Guest during open reception hours only.

  • All Guests must provide identification and sign the required Waiver on their first visit before using or accessing the Studio or Services.

  • All Guests must be at least eighteen (18) years of age unless a legal parent or guardian signs the required Waiver.

  • Clients may bring as many Guests as they would like for one (1) single visit.

  • Guests are never permitted to use or access the Studio or Services during non-staffed hours regardless of the client having access to allow entry.

  • Guests must always check in with Holistique Staff before being permitted access to the Studio or Services.

  • Guest passes are available and may be provided to client to distribute to friends, family, and other guests for a one-time VIP session (inquire for additional details at info@holsitiquebydesign.com).

  • We highly suggest that clients contact Holistique to schedule a Guest visit at least 24 hours ahead of the visit to ensure availability for the Guest.

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Are there Client and Guest expectations? Yes and they apply to all Clients and Guests during their use of the Studio, as well as during the provision of Services, whether On-Location or virtual. 

• Violation of these Client Expectations may result in the suspension of Services and termination of this Agreement by Holistique.

• Studio Access:

  • Client agrees that any provided access credentials including but not limited to a mobile access pass, PIN number, biometrics data, or the like is issued to Client only and must not be shared with or provided to any other individuals.

• Prohibited Items and Uses:

  • Drugs, alcohol, and firearms or weapons of any type are strictly prohibited in the Studio and during the provision of Services in the Studio, On-Location or virtually. Horseplay and any disruptive conduct, including use of profanities, are not allowed in the Studio or during the provision of Services by a Holistique Provider. Damaging or tampering with the Studio or any equipment, including saunas, televisions, computers, and other property, are strictly prohibited.

• Cleanliness And Conduct:

  • Shirts, pants, and shoes must be worn at all times at the Studio and while receiving Services (with the exception of massage therapy where the client can determine the client’s comfort level of undress during the period of massage). Clients should wear suitable, presentable, and clean clothing in good condition at all times. Clients wearing clothing, or lack thereof, deemed inappropriate by Holistique may be asked to leave the Studio and the provision of Services or Membership may be revoked at the Holistique’s discretion. Clients should conduct themselves in such a manner that will prevent the Studio from being damaged and its cleanliness being diminished.

  • Clients must refrain from engaging in conduct that brings undue attention to themselves. Clients must refrain from making loud grunting or noises while exercising or engaging in any conduct that in any way interferes with the positive environment of the Studio or with the attitude of promoting health and wellness in the Studio. Negative attitudes, threats, verbal and physical fighting, and disruptive or threatening conduct will not be tolerated. Unauthorized outside business solicitation will not be tolerated in the Studio. Sexual harassment and/or any type of unlawful discrimination of any type will not be tolerated. Engaging in any of the foregoing behaviors may result in Client being ejected from the Studio, suspension or termination of the provision of Services to Client, and/or termination of Client’s Membership.

  • Yoga mats, towels, and any other non-personal belongings should not be removed from the Studio at any time. Client must use provided cleaning supplies to wipe all other equipment after each use.

• Courtesy Expectations:

  • To promote safety and more time efficient exercise programs, Client must remember to return all equipment or other functional training tools equipment to designated areas. During high-traffic hours, Client is to adhere to posted appointment times and policies so as not to interfere with others’s use of the Studio. This includes but is not limited to opening and closing of sauna doors during sessions and adjusting temperature away from settings.

• Client must follow instructions provided and keep personal belongings in cubbies and clear of heaters to ensure that personal belongings do not have the ability to interfere with equipment or other clients.

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Does Holistique accept minors as clients? Yes.

• For clients under age 18 who wish to use the Studio or receive Services, a parent/legal guardian is required to sign the Client Agreement on behalf of the minor child prior to using the Studio or receiving any Services.

  • Studio use is limited for clients under the age 18:​ Minors may not use the breathesuites without a client over the age of 18 in place as a known and agreed chaperone to the minor. ​Other restrictions may apply, contact info@holistiquebydesign.com for additional details. 

Is Coaching different from Counseling? Yes, and based on your goals you should consider those differences when selecting services as well as providers.

• Coaching is a partnership focused on developing Client’s awareness, thinking, and abilities in order to help Client identify and achieve personal and professional goals. In coaching conversations the Client must be direct and honest. 

  • The existence of the coaching relationship, as well as any information that the Coach receives from Client, are thought of as "confidential" however, a coach-client relationship is not considered a legally confidential relationship and therefore communications between Client and the Coach are not subject to any legal confidentiality requirement or privilege. While your Coach will not disclose Client name, information or communications without Client consent, if the Coach is subject to a legal requirement, such as a court order, subpoena, or law enforcement inquiry they may have to regardless.

    • Coaches always maintain the prerogative to report behavior and/or comments that suggest a risk of harm (to self or others).  

  • Of note, coaching should never be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, or substance abuse treatment and should not be used in place of any form of diagnosis, treatment, or therapy.

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• Mental Health Counseling on the other hand is a professional service that helps individuals navigate emotional, psychological, and behavioral challenges. It can involve therapy sessions with licensed counselors, psychologists, or other mental health professionals who provide guidance, support, and treatment for issues like anxiety, depression, trauma, stress, and relationship difficulties.

  • Confidentiality is a cornerstone of mental health counseling. Generally, what you share with your counselor stays private, protected by ethical guidelines and legal regulations Exceptions include:

    • If there is a risk of harm to yourself or others, counselors may be required to report it.

    • If child or elder abuse is disclosed, professionals may have a duty to report it.

    • In some legal situations, such as court orders, confidentiality may be limited.

  • Different from Coaches, Mental Health Counselors follow Colorado State Board related laws and regulations as outline by DORA and a copy of the Notice of Privacy Practices and Policies and Authorization for Use or Disclosure of Protected Health Information is provided as part of your Client Agreement.

Do Holistique Providers accept insurance or gratuity? No, Holistique operates on a direct pay model. Clients pay direct to Holistique and the price of service is all inclusive. 

• Clients wishing to use insurance should look at our "Partner Providers" as they may have different payment and gratuity policies that include use of insurance and/or other health care billing and payment options. 

  • Each provider has their provider-type ("Holistique Provider" or "Partner Provider") listed with their service type on the "Services. & Providers." page. 

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Do I pay at-booking or after services are completed? Clients pay for services at the time of booking.  

• Payment for all Services provided are due and payable when services are booked.

• Membership Dues, including any other fees, charges, or outstanding balances, will be billed automatically on the first (1st) day of each month.

  • Each provider has their provider-type ("Holistique Provider" or "Partner Provider") listed with their service type on the "Services. & Providers." page. 

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Do you have refunds for cancelled appointments?

• While We want to be as kind and understanding as possible to all clients, We are a fee-for-service business. This means that we can only charge for appointments that are filled. Open appointments slots generate no payment and impact Our Providers’ pay and Our stability. Additionally, missed and late-cancelled appointments take appointment slots that would otherwise be available for other clients who are waiting for Services. We understand emergencies arise, but otherwise ask you to consider your schedule in advance, and to place cancel and rescheduled appointments infrequently.

  • The following Service Cancellation Policy applies to clients for all Services except Breathesuite Sessions, which have a separate policy:

    • 24-hour advance notice is required to cancel or reschedule an appointment for Services.

    • You must provide Your notice of cancellation or request to reschedule to Your Provider directly as well as Holistique at (719) 204-4736 or info@holistiquebydesign.com.

    • Cancellations occurring with less than 24 hours’ notice and all missed Service appointments will result in the full charge for the Service.

    • The charge will automatically be charged to Your Primary Billing Method.

  • The following Breathesuite Cancellation Policy applies to all Breathesuite Sessions:

    • 12-hour advance cancellation is required to cancel or reschedule Breathesuite Sessions.

    • Non-Member Clients must provide a notice of cancellation or request to reschedule to Holistique directly at (719) 204-4736. Members may cancel or reschedule online or provide a notice of cancellation or request to reschedule to Holistique directly at (719) 204-4736.

    • Cancellations occurring with less than 12 hours’ notice and all missed Breathesuite Sessions will result in the full charge for non-Member Client and the forfeiture of the Breathesuite Session for Members. For avoidance of doubt, this means when a member cancels less than 12 hours before a scheduled Breathesuite Session or misses a scheduled Breathesuite Session, that late cancelled or missed Breathesuite Session counts toward the Member’s monthly Breathesuite Session limit and for non-Member Clients, the charge will automatically be charged to the Primary Billing Method.

    • Please arrive on time for your appointments and sessions. Time for your appointment or session has been arranged for you. If you arrive late for an appointment or session, your appointment or session may be shortened in order to accommodate others whose appointments or sessions follows yours. In such event, full payment for your scheduled appointment or session is expected.

  • Please be sure to check services when booking as some services may have additional cancellation and rescheduling policies. 

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