We believe that trust and authenticity are at the heart of meaningful client relationships. That’s why our approach is intentionally different:

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No Hard Selling You’ll never hear scripted lines like “When do you want to book again?” or “What can I sign you up for?” This your journey, not ours to push. When you’re ready to take the next step, you’ll let your provider know. There should never be pressure — especially when it comes to personal wellness.

No Upselling Our services and products are all-inclusive. You deserve clarity and honesty, not surprise add-ons. If something requires a higher price, it’s communicated clearly and in writing before a service begins. (For example, massage sessions include aromatherapy — it’s part of the experience, not an extra fee.)

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No Gratuities Our pricing reflects the full value of the service and the excellence you can expect — every time. We do not solicit or accept tips. This ensures transparency and keeps the focus where it belongs: on quality care, not transactional exchanges.

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For Partner Providers We understand that some of our independent partners may approach sales or pricing differently — and that’s okay. It is always advised to confirm with your provider what (if any) practices they may have that are independent from Holistique’s policies.

No, Holistique operates on a direct or private pay model. Clients pay direct to Holistique and the price of service is all inclusive.

• Clients wishing to use insurance may want to look at our "Partner Providers" as they may have different payment and gratuity policies that include use of insurance and/or other health care billing and payment options. You can find the provider type on the Services. and individual provider pages.

Holistique Clients pay for services at the time of booking.

• Payment for all Services provided are due and payable when services are booked.

• Membership Dues, including any other fees, charges, or outstanding balances, will be billed automatically on the first (1st) day of each month.

  • Each provider has their provider-type ("Holistique Provider" or "Partner Provider") listed with their service type on the "Services. & Providers." page.

• While We want to be as kind and understanding as possible to all clients, We are a fee-for-service business. This means that we can only charge for appointments that are filled. Open appointments slots generate no payment and impact Our Providers’ pay and Our stability. Additionally, missed and late-cancelled appointments take appointment slots that would otherwise be available for other clients who are waiting for Services. We understand emergencies arise, but otherwise ask you to consider your schedule in advance, and to place cancel and rescheduled appointments infrequently.

• The following Service Cancellation Policy applies to clients for all Services except Breathesuite Sessions, which have a separate policy: 24-hour advance notice is required to cancel or reschedule an appointment for Services.

  • You must provide Your notice of cancellation or request to reschedule to Your Provider directly as well as Holistique at (719) 204-4736 or info@holistiquebydesign.com.

  • Cancellations occurring with less than 24 hours’ notice and all missed Service appointments will result in the full charge for the Service.

  • The charge will automatically be charged to Your Primary Billing Method.

• The following Breathesuite Cancellation Policy applies to all Breathesuite Sessions:

  • 12-hour advance cancellation is required to cancel or reschedule Breathesuite Sessions.

  • Non-Member Clients must provide a notice of cancellation or request to reschedule to Holistique directly at (719) 204-4736. Members may cancel or reschedule online or provide a notice of cancellation or request to reschedule to Holistique directly at (719) 204-4736.

  • Cancellations occurring with less than 12 hours’ notice and all missed Breathesuite Sessions will result in the full charge for non-Member Client and the forfeiture of the Breathesuite Session for Members. For avoidance of doubt, this means when a member cancels less than 12 hours before a scheduled Breathesuite Session or misses a scheduled Breathesuite Session, that late cancelled or missed Breathesuite Session counts toward the Member’s monthly Breathesuite Session limit and for non-Member Clients, the charge will automatically be charged to the Primary Billing Method.

  • Please arrive on time for your appointments and sessions. Time for your appointment or session has been arranged for you. If you arrive late for an appointment or session, your appointment or session may be shortened in order to accommodate others whose appointments or sessions follows yours. In such event, full payment for your scheduled appointment or session is expected.

• Please be sure to check services when booking as some services may have additional cancellation and rescheduling policies.