If you arrive and your reserved room is still in use, please follow the steps below so we can address the situation quickly and respectfully. Step 1: Text us immediately Please text (719) 204-4736 with the message: “Breathesuite reservation conflict” and include: • Your first and last name • Your best call-back number • The room reserved • The date and time of your reservation Step 2: Wait in a neutral space After texting, please wait in the reception area or, if available, move to an open sauna room. Important reminders: • Do not enter the occupied room. • Do not engage with the other client. • Do not attempt to resolve the issue independently. A staff member will contact you as soon as possible to address the situation and ensure it is handled appropriately. We appreciate your cooperation and patience as we maintain a calm, respectful, and private environment for all guests.

Clients may bring Guests at no charge subject to the following policies and restrictions: • Clients may bring a Guest during open reception hours only. • All Guests must provide identification and sign the required Waiver on their first visit before using or accessing the Studio or Services. • All Guests must be at least eighteen (18) years of age unless a legal parent or guardian signs the required Waiver. • Clients may bring as many Guests as they would like for one (1) single visit. • Guests are never permitted to use or access the Studio or Services during non-staffed hours regardless of the client having access to allow entry. • Guests must always check in with Holistique Staff before being permitted access to the Studio or Services. • Guest passes are available and may be provided to client to distribute to friends, family, and other guests for a one-time VIP session (inquire for additional details at info@holsitiquebydesign.com)(mailto:info@holsitiquebydesign.com). • We highly suggest that clients contact Holistique to schedule a Guest visit at least 24 hours ahead of the visit to ensure availability for the Guest.

All Clients and Guests are expected to follow our guidelines during their use of the Studio, as well as throughout the provision of any Services—whether on-location or virtual. These expectations ensure a safe, respectful, and positive experience for everyone. • Violation of these Client Expectations may result in the suspension of Services and termination of this Agreement by Holistique. • Studio Access: Client agrees that any provided access credentials including but not limited to a mobile access pass, PIN number, biometrics data, or the like is issued to Client only and must not be shared with or provided to any other individuals. • Prohibited Items and Uses: Drugs, alcohol, and firearms or weapons of any type are strictly prohibited in the Studio and during the provision of Services in the Studio, On-Location or virtually. Horseplay and any disruptive conduct, including use of profanities, are not allowed in the Studio or during the provision of Services by a Holistique Provider. Damaging or tampering with the Studio or any equipment, including saunas, televisions, computers, and other property, are strictly prohibited. • Cleanliness And Conduct: Shirts, pants, and shoes must be worn at all times at the Studio and while receiving Services (with the exception of massage therapy where the client can determine the client’s comfort level of undress during the period of massage). Clients should wear suitable, presentable, and clean clothing in good condition at all times. Clients wearing clothing, or lack thereof, deemed inappropriate by Holistique may be asked to leave the Studio and the provision of Services or Membership may be revoked at the Holistique’s discretion. Clients should conduct themselves in such a manner that will prevent the Studio from being damaged and its cleanliness being diminished. • Clients must refrain from engaging in conduct that brings undue attention to themselves. Clients must refrain from making loud grunting or noises while exercising or engaging in any conduct that in any way interferes with the positive environment of the Studio or with the attitude of promoting health and wellness in the Studio. Negative attitudes, threats, verbal and physical fighting, and disruptive or threatening conduct will not be tolerated. Unauthorized outside business solicitation will not be tolerated in the Studio. Sexual harassment and/or any type of unlawful discrimination of any type will not be tolerated. Engaging in any of the foregoing behaviors may result in Client being ejected from the Studio, suspension or termination of the provision of Services to Client, and/or termination of Client’s Membership. • Yoga mats, towels, and any other non-personal belongings should not be removed from the Studio at any time. Client must use provided cleaning supplies to wipe all other equipment after each use. • Courtesy Expectations: To promote safety and more time efficient exercise programs, Client must remember to return all equipment or other functional training tools equipment to designated areas. During high-traffic hours, Client is to adhere to posted appointment times and policies so as not to interfere with others’s use of the Studio. This includes but is not limited to opening and closing of sauna doors during sessions and adjusting temperature away from settings. • Client must follow instructions provided and keep personal belongings in cubbies and clear of heaters to ensure that personal belongings do not have the ability to interfere with equipment or other clients.

Yes. For clients under age 18 who wish to use the Studio or receive services, a parent/legal guardian is required to sign the Client Agreement on behalf of the minor child prior to using the Studio or receiving any services. Studio use is limited for clients under the age of 18: Minors may not use the breathesuites without a client over the age of 18 as a known and agreed chaperone to the minor. Other restrictions may apply, contact info@holistiquebydesign.com for additional details.

At Holistique, respect is a core value that guides how we work together and with our clients. We honor the diversity of our providers, practices, and perspectives—each bringing unique expertise to whole-person wellness. Respect means: • We speak positively about all modalities and providers—never talking down or comparing one to another. • We act with integrity in client relationships. Providers do not take or hoard clients; we collaborate and refer when another practitioner’s expertise is best suited to support your care. • We share information responsibly, ensuring coordinated and transparent care for every client. • We stay within our areas of expertise, focusing on what each provider does best rather than claiming to “do it all.” • We value community over competition, working together to create a respectful, inclusive, and empowering environment. At Holistique, respect isn’t just a policy—it’s how we practice.